At Simon Upgrade, we aim to provide high-quality tech products and excellent customer service. Please review our Return and Refund Policy before making a purchase.

1. Return Policy

  • We only accept returns for defective or damaged products.
  • Customers must notify us within 48 hours of receiving the product to request a return.
  • The product must be unused, in its original packaging, and with all accessories included.

2. Refund Policy

  • Refunds are only applicable if the product is defective or damaged upon arrival.
  • To request a refund, customers must provide proof of the defect or damage (photos/videos) within 48 hours of delivery.
  • Once approved, refunds will be processed within 7-10 business days.

3. Exchange Policy

  • If a defective product is eligible for replacement, we will send a new unit once the original item is returned and inspected.
  • Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued.

4. How to Request a Return or Refund

  1. Email us at [email protected] within 48 hours of receiving the product.
  2. Provide your order details, a description of the issue, and supporting photos/videos.
  3. Our team will review your request and provide further instructions.

5. Important Notes

  • We do not accept returns or refunds for change of mind.
  • Cash on Delivery (COD) orders are non-refundable unless the product is damaged or defective.
  • Customers are responsible for returning the item unless otherwise specified.

For any questions regarding our return and refund policy, please contact us at [email protected].