At Simon Upgrade, we strive to ensure a smooth and timely delivery experience for our customers. Please review our Shipping Policy before placing an order.
1. Shipping Methods & Timeframes
- Processing Time: Orders are processed within 1-2 business days after confirmation.
- Delivery Time:
- Standard Delivery: 5-10 business days (depending on location).
- Remote Areas: Delivery may take up to 15 business days.
- Cash on Delivery (COD) Only: We only accept Cash on Delivery as the payment method.
2. Shipping Charges
- Shipping fees (if applicable) will be calculated at checkout.
- Free shipping may be available for select locations or promotional offers.
3. Delivery Process
- Our delivery partner will attempt to deliver the package to the address provided at checkout.
- Customers must be available to receive the order; failure to do so may result in re-delivery charges.
4. Order Tracking
- Once shipped, you will receive a tracking number via email or SMS (if applicable).
- Customers can check their order status using the tracking details provided.
5. Delays & Issues
- Shipping delays may occur due to unforeseen circumstances such as bad weather, courier delays, or high-demand periods.
- If your order has not arrived within the estimated time, please contact us at [email protected].
6. Undeliverable Orders
- If an order is undeliverable due to an incorrect address or failure to accept the package, it may be returned to us.
- Customers may be responsible for additional shipping costs for re-delivery.
7. Contact Us
For any shipping-related inquiries, feel free to reach out to us at [email protected].